Website Policy for Graphoria LIMITED
Last Updated: 13.05.2025
Welcome to Graphoria LIMITED ("we," "us," "our"). We are committed to protecting your privacy, ensuring a secure experience, and providing clear terms for the use of our website and services. This comprehensive policy outlines our practices regarding data collection, usage, security, and your rights as a user or customer of our digital products and online services. By accessing or using our website ([insert website URL]) and engaging with our services, you agree to the terms set forth in this policy.
Graphoria LIMITED specializes in delivering high-precision remote visual production services, focusing on the development and integration of 2D/3D animation, motion graphics, and VFX for film, advertising, and digital platforms. Our expertise spans every stage of creative execution, from concept to polished post-production, enabling studios, agencies, and content creators to scale without sacrificing quality. We provide streamlined workflows, fast turnaround times, and cinematic-level results through a distributed team of animation and VFX professionals. Whether enhancing brand storytelling or building immersive visuals for media campaigns, we bring clarity, control, and world-class production to every frame.This policy includes sections on Privacy, Terms of Service, Refund Policy, Intellectual Property, and more. Please read it carefully. If you have any questions, feel free to contact us at hanna@graphoria.art .
1. Privacy Policy
At Graphoria LIMITED, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website and services.
1.1 Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing and shipping addresses, and payment information when you purchase services or digital products.
Non-Personal Information: Browser type, IP address, device information, and website usage data (collected via cookies and analytics tools).
Project-Related Information: Details and files you provide related to your animation, VFX, or creative production projects for us to deliver tailored services.
1.2 How We Use Your Information
1.6 Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, track website performance, and personalize content. You can manage cookie preferences through your browser settings or by opting out of non-essential cookies via our cookie banner.We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations, or resolve disputes. Once data is no longer needed, it will be securely deleted or anonymized.
We use your information to:
Process orders and provide digital products or online services.
Communicate with you about your projects, updates, and customer support inquiries.
Improve our website functionality and user experience through analytics.
Send promotional emails or offers (only with your consent; opt-out options are available).
Comply with legal obligations or protect our rights in case of disputes.
1.3 Data Sharing
We do not sell or rent your personal information to third parties.
We may share your data with:
Trusted service providers (e.g., payment processors, hosting services) necessary for business operations, under strict confidentiality agreements.
Legal authorities if required by law or to protect our rights, property, or safety.
Third-party tools for analytics and marketing (e.g., Google Analytics), ensuring data is anonymized where possible.
1.4 Data Storage and Security
We store your data on secure servers and implement industry-standard security measures, including encryption and access controls, to protect against unauthorized access, loss, or misuse. However, no online platform can guarantee absolute security, and we cannot be held liable for breaches beyond our reasonable control.
1.5 Data Retention
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations, or resolve disputes. Once data is no longer needed, it will be securely deleted or anonymized.
1.7 Your Rights
Depending on your location, you may have rights under data protection laws (e.g., GDPR for EU residents), including:
Access to your personal data.
Correction or deletion of inaccurate or outdated data.
Restriction of or objection to data processing.
Data portability.
To exercise these rights, please contact us at hanna@graphoria.art. We will respond within a reasonable timeframe as per applicable law.Our website uses cookies to enhance user experience, track website performance, and personalize content. You can manage cookie preferences through your browser settings or by opting out of non-essential cookies via our cookie banner.
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations, or resolve disputes. Once data is no longer needed, it will be securely deleted or anonymized.
1.8 International Data Transfers
As a global company with a distributed team, your data may be transferred to and processed in countries outside your jurisdiction. We ensure that such transfers comply with data protection laws by implementing safeguards like Standard Contractual Clauses.
1.9 Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data collection, we will take steps to delete it immediately.As a global company with a distributed team, your data may be transferred to and processed in countries outside your jurisdiction. We ensure that such transfers comply with data protection laws by implementing safeguards like Standard Contractual Clauses.
2. Terms of Service
By using our website and services, you agree to the following terms and conditions. These terms govern your use of our digital products and online visual production services.
2.1 Account Registration
To access certain services or make purchases, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized access or security breaches.Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data collection, we will take steps to delete it immediately.As a global company with a distributed team, your data may be transferred to and processed in countries outside your jurisdiction. We ensure that such transfers comply with data protection laws by implementing safeguards like Standard Contractual Clauses.
2.2 Use of Services
You agree to use our website and services:
In compliance with applicable laws and regulations.
For lawful purposes only.
Without interfering with the functionality or security of our platform.
2.3 Prohibited Activities
You are prohibited from:
Attempting to hack, disrupt, or gain unauthorized access to our systems.
Using our services for illegal or unethical purposes.
Reproducing, distributing, or modifying our digital products without permission.
2.4 Service Availability
While we strive to ensure uninterrupted access to our services, we cannot guarantee 100% availability due to maintenance, updates, or unforeseen technical issues. We are not liable for temporary disruptions.
2.5 Termination of Access
We reserve the right to suspend or terminate your access to our website or services if you violate these terms, engage in harmful activities, or fail to comply with payment obligations.
3. Refund and Cancellation Policy
We aim to ensure satisfaction with our digital products and visual production services. However, due to the nature of digital content and customized services, refunds are subject to the following conditions.
3.1 Digital Products
Digital products (e.g., animation assets, templates, or pre-made VFX elements) are non-refundable once downloaded or accessed, except in cases of defective content or failure to deliver as described.
If you encounter issues with a digital product, contact us within 7 days of purchase at hanna@graphoria.art to request assistance or a refund if applicable.
3.2 Online Services
Custom visual production services (e.g., 2D/3D animation, VFX, motion graphics) are subject to project-specific agreements.
Refunds or cancellations depend on the stage of project completion:
Before project commencement: Full refund, minus any administrative fees.
During initial concept/design phase: Partial refund (up to 50%) at our discretion.
After significant work has been completed: No refund, as resources and time have been invested.
Cancellation requests must be submitted in writing to hanna@graphoria.art. We will review and respond within 5 business days.
3.3 Payment Disputes
If you believe a charge was made in error, contact us immediately. Unauthorized or fraudulent transactions must be reported within 30 days of the transaction date for investigation.
4. Intellectual Property Policy
4.1 Ownership of Content
All content on our website, including text, graphics, digital products, and design, is the property of Graphoria LIMITED or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use our content without explicit written permission.We reserve the right to suspend or terminate your access to our website or services if you violate these terms, engage in harmful activities, or fail to comply with payment obligations.
4.2 Client-Provided Content
When you provide content (e.g., project briefs, reference materials, or assets) for our services, you confirm that you have the legal right to use and share such content. You grant Graphoria LIMITED a non-exclusive, worldwide, royalty-free license to use, modify, and distribute this content solely for the purpose of completing your project.If you believe a charge was made in error, contact us immediately. Unauthorized or fraudulent transactions must be reported within 30 days of the transaction date for investigation.
4.3 Deliverables Ownership
Ownership of final deliverables (e.g., animations, VFX, or graphics) will be determined by the specific terms of your service agreement. Unless otherwise specified:
You receive a non-exclusive license to use the deliverables for the agreed purpose.
Graphoria LIMITED retains the right to showcase the work in our portfolio or marketing materials unless a confidentiality agreement is in place.
4.4 Infringement Claims
If you believe content on our website infringes on your intellectual property rights, please submit a detailed complaint to
legal@graphoria.com, including proof of ownership and specifics of the alleged infringement. We will investigate and take appropriate action.If you believe a charge was made in error, contact us immediately. Unauthorized or fraudulent transactions must be reported within 30 days of the transaction date for investigation.
5. Payment Terms
5.1 Pricing and Taxes
All prices for digital products and services are listed on our website or provided in custom quotes. Prices are exclusive of applicable taxes unless otherwise stated. You are responsible for any taxes or duties associated with your purchase.
5.2 Payment Methods
We accept payments via credit/debit cards, PayPal. Payments are processed through secure third-party gateways. We do not store your full payment information on our servers.
5.3 Late Payments
For custom services, late payments may result in project delays or suspension. We reserve the right to charge interest on overdue amounts at a rate compliant with local regulations.
6. Limitation of Liability
To the fullest extent permitted by law, Graphoria LIMITED shall not be liable for:
Indirect, incidental, or consequential damages arising from the use of our website or services.
Losses due to factors beyond our control, such as third-party service failures or natural disasters.
Errors or omissions in content or delays in project delivery, except where caused by gross negligence or willful misconduct.
Our total liability for any claim shall not exceed the amount paid by you for the specific service or product giving rise to the claim.
7. Governing Law and Dispute Resolution
This policy and any disputes arising from your use of our website or services shall be governed by the laws of United Kingdom. You agree to waive any right to participate in a class-action lawsuit.
8. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions, concerns, or complaints regarding this policy or our services, please reach out to us at:
Graphoria LIMITED
Email: hanna@graphoria.art